Privacy Policy
Pitstop Tyre Services (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information necessary to provide our mobile tyre services, including but not limited to:
- Name, phone number, email address
- Vehicle make, model, registration
- Location/address for service visit
- Payment details (card information kept only as necessary for transaction)
2. Use of Personal Information
We use your information to:
- Confirm and manage your bookings
- Send you service reminders, invoices and receipts
- Improve our services through internal analytics
- Comply with legal obligations (e.g. GST record-keeping)
3. Disclosure of Personal Information
We may disclose your information to:
- Payment processors for transaction authorisation
- Tyre manufacturers or suppliers when ordering tyres on your behalf
- Our professional advisers or insurers as required
- Law enforcement or government agencies, if compelled by law
We do not sell or lease your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Electronic data is stored on secure, password-protected servers. Paper records are kept in locked facilities.
5. Access & Correction
You may request access to or correction of your personal information by contacting us (see below). We will respond within a reasonable period and may charge a nominal fee for retrieval.
6. Cookies & Website Analytics
We use cookies and Google Analytics to understand site traffic and improve user experience. Cookies do not store personal data. You can disable cookies via your browser settings, but some site features may not function properly.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.
8. Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined above, or as required by law (typically 7 years for tax purposes).
9. Changes to Privacy Policy
We may update this Policy to reflect changes in law or our practices. The latest version will be available on our website with the effective date.
10. Contact Us
If you have questions, requests for access or correction, or complaints about our handling of your personal information, please contact:
Privacy Officer
- Phone: 0452 433 121
- Email: pitstoptyres23@gmail.com
- Address for Notices: PO Box 1234, Melbourne VIC 300
If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner at https://www.oaic.gov.au
SERVICE AREAS
Available throughout Melbourne.